How To Remotely Troubleshoot A Computer Issue

The thing about knowing so much about computers is that when your friends and family have issues with their laptops or desktops, you become the person who has to help them fix it. For instance, if the problem is a freezing Mac or PC, chances are it’s due to a lack of memory in their hard drive that is slowing down performance. In such instances, fixing it would be a mater of simply transferring any unnecessarily large files to an external storage device like an SD Card, using a usb c micro sd card reader.

However, there are times when you may not be there to solve such problems personally. In such cases, knowing how to help them fix their problems remotely is very important. If you happen to have the same software that the other person does, i.e WindowsOS or macOS then provide remote support is not that hard. Plus, you won’t have to download any extra apps or software, so it will be pretty straightforward.

On the other hand, if you have to fix the problem while on separate platforms, then it become much more tricker to do. Luckily, we have a solution for that as well. But first, you have to make sure that you are well connected to the internet before you begin the process. You can either opt to connect to the WiFi, or if you want a more secure internet connection, use an ethernet lan adapter to connect to your router directly. This is actually the best method that we suggest, if you want to avoid any signal interruptions while working.

Troubleshooting on WindowsOS

If you are dealing with two PCs, then you can rely on the remote assistance tools that are provided within the Windows system. These are either Quick Assist or Remote Assistance. If both computers are using Windows 10, we suggest using Quick Assist, because it’s faster. You can head to the Start Menu > Quick Assist. Once the window opens, select Assist Another Person and sign in with your Microsoft account. You will be provided with a six-digit code, which you will send to the other person. Once they launch the Quick Assist app, they need to head to Get Assistance and type the six-digit code you gave them. This will now allow you to remote-control their computer, as though you were using it in person.

Troubleshooting on Mac

The good thing about Macs is that remote troubleshooting is actually quite easy and you can use the Messages application to do this., as long as your Mac is up to date with the latest software. Both parties will also have to be signed in to the Messages app on their Apple IDs too. Once the application is open, start a new conversation with the other person, click on their name and a prompt of options should appear. From the drop-down list select “Ask to share screen”. They will receive the notification of your request and can accept it. Once done, you should be able to remote-control their Mac and help fix whatever issue it is that they’re having. If it’s a case of an overheating Mac or a slow performing Mac, they can use a mac usb c hub to help transfer any files to an external drive. Or, use the hub to help alleviate any stress their Mac’s processor is being put under from having too many devices connected at once.

Troubleshooting Between Mac and PC

As mentioned before, troubleshooting problems between Mac and Windows is almost impossible, because there is no remote-access or screen sharing option that is built-in to operate for both platforms. This means you need to be creative and use other third-party apps to solve the problem and one of the best and simplest ways to do this is to use a video conference application like Zoom or Skype. These application usually come with a built-in share my screen feature, which should help you direct the other person to fix the problem easily. The only problem is that you won’t be able to control their screen but you can just direct the other person on what to do, so it’s not that big of deal. But such instances should be a stern reminder why out is important to have the right accessories, because if you can’t control the screen and do the troubleshooting for them, then they will have to learn how to do it themselves and having the necessary accessories is part of that.

And while there are a number of devices you can make sure they have available to them but the most important is a portable usb hub. They help solve and mitigate so many problems, not to mention they help avoid a number of potential risks to the performance of one’s computer. In this respect, you can head over to Lention and check out some of the best usb c hub in the market today!

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