Linda Purl (born September 2, 1955) is an American actress and singer. She is known for her roles as Ashley Pfister on Happy Days (1977–78), Charlotte Chaffee on Matlock (1986–92), Helen Chappel on Another World (1994–96), Ben Matlock’s daughter Charlene Matlock on Matlock (1997–98), Veronica Robinson in the 2004 film The Wes Craven Presents They, and Pam Beesly’s mother Helene on The Office (2008–11). As a child, Linda Purl was shy and insecure. Growing up in Connecticut, she spent her time alone on the family farm, reading and feeding her imagination. Whether it was in her daydreams or in real life, Linda’s mother was always encouraging her to speak up and respond with an assured purpose. In effect, she gave Linda a gift of confidence that helped her pursue her dreams of becoming an actress.