Customer support personnel are some of the hardest-working people at many businesses. There’s nothing easy about fielding complaints from angry customers who have the wrong number and cold calling people in the middle of their mid-morning nap. However, they do their jobs with a smile like the customer service savants they are.
You could help your support team be even more productive by creating the prime conditions for employee success and wellness. Call center outsourcing companies all over the Philippines, United States, and other countries have learned the secret to providing the best customer experience, and that’s creating the ultimate employee experience. Continue reading to get some ideas to help you upgrade your call center for your team members.
Upgrade your call center software.
We all know that customers hate waiting on hold or getting bounced around as they try to reach the right agent. In all fairness, there are much better things to do with a Saturday afternoon. The worst part of it is that your customer service personnel receive all the blame for this when callers do finally reach the right agent.
You can greatly improve the quality of your customer reactions by upgrading your call center software to a contact center. Contact center solutions enable support teams to assist customers in a variety of ways. For instance, your team members can engage with customers online via live chat and carry that conversation over to the phone line without missing a hitch.
By providing your customers with multiple channels of communication, you can reduce call volumes and wait times. As you can see, contact center software solutions are the future of call center operations.
Fix the HVAC system.
Often, when you see instances of poor customer service, something is troubling the employee providing the poor service. If your employees are stressed out or uncomfortable in the office, they’re likely to convey this in the service they provide to your customers.
Something as small as getting your HVAC system fixed can do a lot to boost workplace morale. We can guarantee you the noises you’re hearing coming from your AC system aren’t the sounds of your air conditioner getting better with time. It’s best to schedule maintenance on your AC system before the humming noise becomes more like a squeal or screech.
Working in a building that’s too hot or cold will ultimately compromise employee comfort, morale, and productivity. However, fixing your air conditioner is a small investment that could pay huge dividends in the future.
Implement a wellness program.
The only thing more important than the morale of your employees is their health. The healthier your team members are, the less your company will struggle with widespread illness and absenteeism. Implementing a wellness program is a great way to create a company culture that stresses the importance of healthy behaviors and food choices.
Offering incentives for reaching fitness goals is a great way to encourage buy-in from your employees. They’ll be much more likely to get involved in a company fitness initiative if there’s a financial incentive on the line. Your employees are your company’s most valuable asset, so it’s time to start treating their health like it’s important to your company’s success.
Call center support teams are responsible for providing the optimal customer experience. With that in mind, it’s only right to invest in their experience and create the conditions for their optimal performance and well-being.
You can lighten your support team’s workload while simultaneously boosting their productivity by upgrading to contact center software. Furthermore, fixing that loud noise bellowing from the air conditioner, implementing a wellness program, and buying new office chairs are all great ways to show your appreciation for all your team members do.